What your EDF Energy contract says

In short

This is a domestic electricity supply agreement with EDF Energy, one of the UK's largest energy suppliers. You pay monthly by direct debit for electricity delivered to your property through the national grid. EDF offers both fixed-rate tariffs (where your unit price is locked for a set period) and a standard variable tariff regulated by the Ofgem price cap. EDF is obliged to comply with Ofgem's Standards of Conduct, supply licence conditions, and the Electricity Act 1989. As a domestic consumer, you benefit from protections under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

What you agree to do

• You must pay your electricity bill each month, typically by direct debit on the agreed date.
• You must provide accurate metre readings when requested, or allow EDF's metre reader safe access to your property.
• You must notify EDF promptly of any change of address or bank details.
• You must not interfere with, bypass, or tamper with your electricity metre.

What you can ask for

• You can switch to another electricity supplier at any time with no exit fees on the standard variable tariff.
• You can cancel within 14 days of signing up under the Consumer Contracts Regulations 2013, with no penalty.
• You have the right to request a smart metre installation at no cost.
• You can escalate unresolved complaints to the Energy Ombudsman if EDF does not resolve them within 8 weeks.

Points worth knowing

• Variable tariff rates can rise with 30 days' noticeOn the standard variable tariff, EDF can increase your rates with just 30 days' notice, up to the Ofgem price cap. Between quarterly cap reviews, your bills may rise significantly.
• Early exit fees on fixed-rate tariffsIf you switch away from a fixed-rate tariff before the agreed end date, EDF may charge an exit fee of up to £25 per fuel. This can discourage switching even when cheaper deals are available.
• Estimated billing can cause bill shockIf you do not submit regular metre readings, EDF estimates your usage. This can result in a large catch-up bill when an actual reading is finally obtained.
• Disconnection for persistent non-paymentIf you fall into arrears, EDF can install a prepayment metre under warrant, refer your debt to a collection agency, or ultimately apply to disconnect your supply under the Electricity Act 1989.

Dates and deadlines

Monthly direct debit

Collected monthly; reviewed at least twice a year based on your usage patterns

Cooling-off period

14 days from sign-up (cancel penalty-free within this window)