What your AT&T Fiber contract says

In short

This is a residential fiber internet service agreement with AT&T. AT&T Fiber delivers internet through a fiber-optic connection to your home, offering symmetrical upload and download speeds (same speed both ways). Unlike many cable providers, AT&T Fiber does not have data caps on its fiber plans (a significant advantage). However, AT&T's terms include a binding arbitration clause, and they can change the terms of service with notice. Promotional pricing typically lasts 12 months, after which rates may increase. Under California's Consumer Privacy Act (CCPA), you have the right to opt out of the sale of your personal data, including browsing data AT&T may collect.

What you agree to do

• You must pay your monthly bill by the due date or face late fees and potential service interruption.
• You must return any AT&T-provided equipment (gateway/router) within 21 days of canceling service or be charged up to $150.
• You must allow AT&T access to your premises for installation, maintenance, and equipment retrieval.

What you can ask for

• You can cancel your AT&T Fiber service at any time without an early termination fee (no annual contracts on current fiber plans).
• You can opt out of binding arbitration within 30 days of activating service by sending written notice.
• You can opt out of AT&T's data collection and sale of personal information under the CCPA.
• You can use your own compatible router instead of renting AT&T's equipment.

Points worth knowing

• Promotional price expires and rate increasesAT&T Fiber promotional pricing typically lasts 12 months. After the promotion ends, your monthly rate can increase by $10-20/month. You may need to call to negotiate a new deal.
• Forced arbitration clauseThe terms include a binding arbitration agreement that waives your right to sue in court or join a class action. You can opt out, but only within 30 days of activation and only by sending a written letter.
• Unilateral terms changesAT&T can modify its terms of service with notice. Continued use of the service after changes take effect counts as acceptance. Under CA Bus. & Prof. Code §17602, they must clearly disclose material changes.
• Equipment non-return chargesIf you cancel and fail to return AT&T's gateway within 21 days, they will charge you up to $150 for unreturned equipment (billed to the payment method on file).
• Speed not always guaranteedWhile fiber is more consistent than cable, AT&T's terms still describe speeds as "up to" the advertised tier. WiFi speeds depend on your home setup, device capabilities, and interference.

Dates and deadlines

Promotional period end

Typically 12 months after activation (check your order confirmation for the exact date)

Arbitration opt-out window

30 days from the date you first activate AT&T Fiber service

Equipment return deadline

21 days after cancellation to return all AT&T-provided equipment