What your Max (HBO) contract says

In short

This is a recurring streaming subscription agreement with Warner Bros. Discovery, Inc., operating as Max (formerly HBO Max). You get access to HBO originals, Warner Bros. films, and a broad library of on-demand content. The service offers multiple tiers (with ads, ad-free, and ultimate) each at a different price. Your subscription auto-renews monthly or annually. Warner Bros. Discovery can modify content, features, and pricing. California's auto-renewal law (Bus. & Prof. Code §17600) requires clear disclosure of terms and a simple cancellation process.

What you agree to do

• You must pay the recurring subscription fee on your billing date.
• You must not screen-capture, record, or redistribute any content from the platform.
• You must not share your account credentials outside your household.
• You must comply with geographic restrictions (the service is only available in authorized territories).

What you can ask for

• You can cancel at any time and retain access until the end of your current billing period.
• You can switch between subscription tiers (with ads, ad-free, ultimate) at any time.
• You can download select content for offline viewing on supported devices.
• California residents can request deletion of their personal data under the CCPA.

Points worth knowing

• Frequent content library reorganizationWarner Bros. Discovery has repeatedly removed content from the platform (including original productions) to reduce costs. Titles you are watching may be pulled without warning.
• Price tier restructuringMax has restructured its pricing tiers multiple times since launch. Features you had at one price point (like 4K streaming) may be moved to a higher tier, effectively increasing your cost.
• Mandatory binding arbitrationAll disputes must be resolved through individual binding arbitration. You waive the right to participate in class actions. A 30-day opt-out window may apply from the date you first accept the terms.
• Account restrictions based on concurrent streamsEach tier limits the number of simultaneous streams. Exceeding the limit may result in playback being blocked on additional devices without warning.

Dates and deadlines

Monthly or annual billing renewal

Subscription auto-renews on your billing date based on chosen plan

Price change notification

At least 30 days' advance notice before subscription price changes

Arbitration opt-out deadline

30 days from account creation to opt out of binding arbitration via written notice