What your Xfinity contract says

In short

This is a residential internet service agreement with Comcast (doing business as Xfinity). You're signing up for broadband internet at a specific speed tier (but Xfinity only promises speeds "up to" that number, not that you'll always get it). Most plans come with a 1.2 TB monthly data cap, and if you go over, they charge extra. Promotional pricing usually lasts 12 or 24 months, then the price jumps up to the regular rate. You can cancel anytime, but if you signed up with a term agreement, there's an early termination fee.

What you agree to do

• You must pay your monthly bill by the due date or face late fees.
• You must return all rented equipment (modem, router) within 14 days of canceling or you'll be charged up to $300.
• You must stay within your monthly data cap (1.2 TB on most plans) or pay overage fees.

What you can ask for

• You can cancel your service at any time by calling or visiting a store.
• You can opt out of binding arbitration within 30 days of signing up by sending written notice.
• You have 30 days to return the service for a full refund if you're not satisfied (money-back guarantee).
• You can use your own modem and router instead of renting Xfinity's equipment.

Points worth knowing

• Promotional price expires and rate jumpsYour introductory rate lasts 12 or 24 months, then your bill can increase by $20-40/month or more. You have to call to negotiate a new deal or accept the higher price.
• Data cap overage feesIf you exceed 1.2 TB in a month, Xfinity charges $10 per additional 50 GB block, up to $100 extra per month. Unlimited data costs $30/month more.
• Forced arbitration clauseYou agree to resolve disputes through binding arbitration instead of going to court. You can opt out, but only within the first 30 days (and you have to send a letter).
• Early termination fee on term agreementsIf you signed a 1 or 2-year term agreement and cancel early, Xfinity can charge you an early termination fee (typically $10/month remaining).
• Speed is "up to" (not guaranteed)Xfinity advertises speeds "up to" a certain number but does not guarantee you will consistently reach that speed, especially during peak usage hours.

Dates and deadlines

Promotional period end

12 or 24 months after sign-up (check your agreement for exact date)

Arbitration opt-out window

30 days from the date you first accept the agreement

Monthly billing cycle

Bill due monthly, typically 20 days after statement date

Equipment return deadline

14 days after cancellation to return all rented equipment